TripAdvisor, the travel planning and booking site, announced today the winners of its first annual Travelers' Choice® awards for airlines, recognizing travelers' favorite carriers around the globe. Avianca was named the Best Airline in Latin America in 2017. This acknowledgement, obtained from the reviews of users while flying with the airline, ratifies Avianca’s leadership in customer experience and onboard service.
This platform, which specializes in travel and tourism, has announced for the first time, the airline category in their awards; for 10 years, it has awarded best vacation destinations, beaches and hotels, according to the opinions of travelers. TripAdvisor began collecting reviews last year, when it asked its users about the travel experience of approximately 500 airlines around the world.
User reviews for Avianca highlight different aspects of their flight experience, such as the comfort level of aircraft, the quality of in-flight entertainment and the price/quality relation, among others.
“We are proud to announce the inaugural Travelers’ Choice awards for airlines, to help travelers make the most well-informed air travel decisions, based on the experiences of the global TripAdvisor community,” said Bryan Saltzburg, senior vice president and general manager for TripAdvisor Flights. “The airline industry is investing billions of dollars in new aircraft and service enhancements to differentiate the flying experience and these awards recognize the carriers offering the very best experiences and value to the traveling public.”
“This acknowledgement makes us extremely proud and encourages us to keep working for Avianca’s leadership as best airline in Latin America”, expressed Hernan Rincon, Executive President / CEO of Avianca, showing satisfaction because it’s “our own clients who positively reviewed their experience with Avianca”.
TripAdvisor provides these awards by classifying them in five geographical areas of operation: North America, Latin America, Europe, the Middle East and Africa / Asia Pacific. They are based on 465 million reviews obtained from their 390 average unique monthly visitors from 49 markets in the world.
For the complete list of winners from the 2017 Travelers' Choice awards for airlines, visit www.tripadvisor.com/TravelersChoice-Airlines.